Cloud Architect- Amazon Connect
Remote
Full Time
Senior Manager/Supervisor
Job Title: Cloud Architect, Amazon Connect Remote
Get to Know Us:
CG Infinity, Inc. is a software consulting firm that was founded in 1998. We offer solutions that are tailored to the needs of each individual client that we work with instead of offering standard, run-of-the-mill solutions to everyone. We work closely with our clients throughout the entire process and offer solutions for a myriad of challenges. CG Infinity has offices in Plano, TX, Houston, TX, Little Rock, AR, and Albuquerque, NM.
Our Culture:
Our people-first approach to technology offers best-in-class service and success rates. Here are some of the main services that we offer at CG Infinity: Salesforce Implementations, Customer Experience & CRM, Application Development & Integration, Production Support & QA, and Data Analytics & AI.
Qualifications:
CG Infinity, Inc. offers an exceptionally strong benefits package that compares favorably with those offered by Fortune 500 companies. CG Infinity, Inc. has teamed with a highly regarded ASO, to ensure a great choice for our benefits package. CG Infinity, Inc. employees have the flexibility to select benefits based on such factors as their personal preference, family situation, and financial objectives, along with our voluntary packages, such as additional Life as well as FSAs.
CG Infinity, Inc. also offers an excellent Safe Harbor 401k plan. Upon eligibility, CG Infinity, Inc. contributes an employer match of 100% of the first three percent and 50% of the fourth and fifth percent. All employees enrolled in the 401k retirement plan are 100% vested immediately.
Applicants must be US Citizens.
Get to Know Us:
CG Infinity, Inc. is a software consulting firm that was founded in 1998. We offer solutions that are tailored to the needs of each individual client that we work with instead of offering standard, run-of-the-mill solutions to everyone. We work closely with our clients throughout the entire process and offer solutions for a myriad of challenges. CG Infinity has offices in Plano, TX, Houston, TX, Little Rock, AR, and Albuquerque, NM.
Our Culture:
Our people-first approach to technology offers best-in-class service and success rates. Here are some of the main services that we offer at CG Infinity: Salesforce Implementations, Customer Experience & CRM, Application Development & Integration, Production Support & QA, and Data Analytics & AI.
Qualifications:
- Bachelor’s Degree strongly preferred.
- 15+ years of IT experience.
- 10+ years of hands-on experience as a Cloud Architect or Cloud Engineer.
- Must have successfully led and completed large Amazon Connect projects in the past.
- Strong experience in Cloud Contact Center platform implementation and migration of Amazon Connect required.
- Knowledge of Contact Center operation required.
- Knowledge of voice (WebRTC), Call recording and telephony platforms strongly preferred.
- Experience with automation within Amazon Connect.
- Able to architect and implement Applications & Networking on AWS public cloud.
- Ability to rapidly build proof-of-concepts and evolve them into large-scale solutions.
- Advanced knowledge of application and infrastructure architecture disciplines.
- Experience working within Government projects strongly preferred.
CG Infinity, Inc. offers an exceptionally strong benefits package that compares favorably with those offered by Fortune 500 companies. CG Infinity, Inc. has teamed with a highly regarded ASO, to ensure a great choice for our benefits package. CG Infinity, Inc. employees have the flexibility to select benefits based on such factors as their personal preference, family situation, and financial objectives, along with our voluntary packages, such as additional Life as well as FSAs.
CG Infinity, Inc. also offers an excellent Safe Harbor 401k plan. Upon eligibility, CG Infinity, Inc. contributes an employer match of 100% of the first three percent and 50% of the fourth and fifth percent. All employees enrolled in the 401k retirement plan are 100% vested immediately.
Applicants must be US Citizens.
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